Covid-19 – Update

Dr Bailey, Consultant Physical Therapist

We would first like to take this opportunity to thank you for your patience, understanding and support during this difficult time.
We are delighted to announce that we are now open for face to face appointments. We are currently operating from our Penrith clinic. Whilst we will still be prioritising vulnerable patients and those already in the middle of urgent treatment when lockdown began, physiotherapy appointments are now available to all those who need them,
In the coming weeks we will update you on the latest services that we will be able to provide. Please call us on our practice number or use the on-line booking system to book your appointment. When necessary, will be operating a waiting list for patients.
Infection control and patient care has always been our priority. We will be using all the necessary PPE and updated practice protocols in order to keep all our patients and staff safe. We are unable to offer the use of our toilet facilities at this time.

The patient journey will be slightly different to how it was before lockdown. We have put together a summary of what to expect when you attend your next appointment. Emma will explain everything you need to know when booking your appointment.

Summary of the new patient journey for appointments with Dr Bailey:
  1. If you are displaying COVID-19 symptoms we will not be able to provide treatment.
  2. Please complete the COVID-19 consent form and return it to us before attending the clinic.
  3. Wait in your car if you arrive early or try to arrive as close to your appointment time as possible.
  4. Attend the practice by yourself and with as few personal items as possible.
  5. Please wear a face covering when attending the clinic.
  6. When entering the clinic please take a seat and observe social distancing.
  7. Please use the hand sanitiser provided when entering and leaving the clinic.
  8. Dr Bailey will collect you from the waiting room at your appointment time.
  9. Expect to see him in extra PPE – however, he is still the same person underneath!
  10. Your treatment may take a different format to before, due to the extra precautions and procedures in place to keep everyone safe. There will also be additional time between appointments for additional cleaning protocols.
  11. The preferred method of payment will be card payment over the phone or online bank transfer before you attend for your appointment.
Appointments with Dr Bailey:
An appointment with Dr Bailey is charged at £68.00 for 30 minutes.
There will be additional time between appointments to complete PPE & cleaning protocols.
We can only see privately funded patients at this time but we are happy to provide a receipt, by e-mail, if you are able to re-claim your costs from a third party.

If you require further information please do not hesitate to contact us. Thank you again and we look forward to welcoming you back!